We do our utmost to send your order as quickly as possible. The current delivery time is stated during the ordering process.
In some cases, a product may unexpectedly be unavailable or have a longer delivery time; we will always keep you informed when the order will be shipped.

Delivery is handled by DHL, DPD, or PostNL. Generally, the delivery will take place the next working day between 9:00 and 18:00.

Do you order on a weekday before 2:30 PM? Then we will try to send your parcel the same day because we understand that you want to enjoy your sweets as soon as possible!

We are closed on weekends.

Orders placed after 2:30 PM or during the weekend will be processed on the next working day.

We understand that you want to quickly enjoy your ordered products, so we have developed various shipping methods for you, ranging from traditional to super fast! We are happy to tell you more about the different options:

Your order is packed and shipped with the greatest care by PostNL, DPD, or DHL. From Hoorn, your order goes to a PostNL, DPD, or DHL distribution centre, from where it is delivered to your door by a courier. Quite a journey! But so far with very few complaints and many satisfied mrsnoep.nl customers!

Orders placed on working days before 3:00 PM are usually shipped the same day. It is not always possible to meet this, generally all products are in stock but it may happen that this is not the case. In that case, the delivery of your order may take a little longer.

The product page shows an indication of the delivery time. If for any reason we do not meet this delivery time, we will of course inform you as soon as possible.

Our shipments are handled by DHL, DPD, or PostNL. Generally, delivery will take place the next working day between 9:00 AM and 6:00 PM.

Unfortunately, we cannot guarantee the exact time of delivery.
Shipping costs within the Netherlands

Netherlands
For orders under €30.00, the shipping costs are €4.95 excluding VAT
Pakje Gemak within the Netherlands €3.50 excluding VAT

Orders from €30.00 are delivered free of charge

Shipping costs abroad

Belgium and Germany
Up to €75, the shipping costs are €7.95
From €75.00, orders are delivered free of charge

Shipping costs abroad

Austria €10.95
Denmark €12.95
France €12.95
Bulgaria €18.95
Czech Republic €13.95
Estonia €15.95
Finland €16.95
Greece €19.95
Croatia €17.95
Hungary €17.95
Ireland €13.95
Italy €12.95
Latvia €15.95
Lithuania €14.95
Luxembourg €9.95
Portugal €12.95
Romania €18.95
Poland €14.95
Spain €12.95
Slovakia €14.95
Slovenia €14.95
Sweden €14.95

maximum weight 23 kilos

Delivery and not being at home

If you are not at home when your package is delivered, the courier will try to deliver the package to the neighbours. If the neighbours are not home or do not want to accept the package, you will receive a note in your mailbox to make a new appointment. A new appointment must be made within 5 working days, otherwise the package will be returned. Reshipping the package will incur extra costs for the customer.

PICK-UP LOCATION (Region Hoorn North Holland)The Haan ElektrotechniekLange Kerkstraat 151621 EG HoornOpening hoursMonday: 1:00 PM - 6:00 PMTuesday to Friday: 9:00 AM - 6:00 PMSaturday: 9:00 AM - 5:00 PMSunday: Closedp.s. don’t forget to bring your ID

*The products must be unopened to be able to return the item. If products are returned opened, we cannot reimburse them.

*The return costs are at your own expense. These are not reimbursed by Mr Snoep

Without a house number, we unfortunately cannot send your order.

Therefore, please send an email as soon as possible to klantenservice@mrsnoep.nl with your order number and your full address, and we will adjust it for you right away.

You can also send us a WhatsApp message via +31 6 29557531.

As soon as your order has been sent, you will automatically receive an email with the tracking details. You can also always find these in your own account.

Haven't received an email? Please check your junk mail folder. Is there nothing there either?

Feel free to contact us by email or WhatsApp: +31 6 29557531, and we will send the tracking details again.

Your order is packed with the utmost care and sent by PostNL or DHL. From Hoorn, your order goes to a PostNL or DHL distribution centre, from where it is delivered to your door by a courier. Quite a journey! But so far with very few complaints and many happy mrsnoep.nl customers!

Have you changed your mind and want to cancel your order? That is possible, please let us know as soon as possible. It may be that your order has already been sent, in which case we can stop the delivery. In some cases, the delivery person is already on the way with the package and you can refuse the package at the door. The package will then be returned. If you accept the package, you can no longer cancel or return it. (Only non-food products may be returned.)

Unfortunately, Mrsnoep cannot accept returns of food items for safety reasons, even if they are unopened. (The right of return does not legally apply to foodstuffs).

* In case of a complaint about a product or incorrect delivery, you must always keep the product. We may ask you to send the product back. Opened packaging cannot be returned.

Non-food products may of course be returned within 14 days. If you wish to return a non-food product, please contact us via klantenservice@mrsnoep.nl

Sometimes things do go wrong. Always check your order. Is something not right? Let us know within 48 hours of receipt by sending an email to info@mrsnoep.nl

* In case of a complaint about a product or wrong delivery, you must always keep the product. We may ask you to send the product back or exchange it.

* It may sometimes happen that a product ends up in the wrong category; however, no rights can be derived from this.

Before purchase, carefully check the ingredients and nutritional value to avoid disappointment.

If you have still received the wrong product, you can always send it back, but please note: the return costs are at your own expense.

If you provide an incorrect delivery address when placing your order, do not collect your parcel on time from a pick-up point, or return an order without a valid reason, the parcel cannot be successfully delivered and will be returned to us.

In these cases, we are obliged to charge extra costs for processing, return shipping, and any possible reshipping.

We charge a fixed amount of € 4.95 per return shipment for this.

If you wish to have the parcel sent again, additional shipping costs may be charged.

We advise you to always check your details carefully and only order when you are sure you can receive the delivery.

Therefore, we recommend always carefully checking your address details before completing an order.

It is very annoying if your order is not complete. Please let us know this as soon as possible, but no later than 48 hours after receipt by email. Always keep the invoice and the box in which the order was delivered.

We will ensure a suitable and swift solution.

Of course, that is not the intention. Check carefully whether this is not the production date, especially with overseas products this can sometimes be confusing.

If you have received a product that is past its date and it was not indicated in the webshop, please send us an email with a photo showing the product and the date clearly visible. We will then provide a suitable and swift solution.

* In case of a complaint about a product or wrong delivery, you must always keep the product. We may ask you to send the product back.

Although we do our utmost to pack your order as carefully as possible, it may happen that a product or order arrives damaged. If a product is so damaged that it can no longer be consumed, you can contact us so that we can offer a suitable solution. Please let us know this as soon as possible but no later than 48 hours after receipt by email.

* In case of a complaint about a damaged product, you must always keep the product. We may ask for photos or for the product to be sent back.

MrSnoep can be reached in many ways.

Email: klantenservice@mrsnoep.nl

Social Media: Facebook | Instagram | TikTok | Twitter

Chat window: You can always leave a message in the chat window at the bottom right of our webshop. If a staff member is available, you can also chat live.

Do you have other questions? We are happy to help you further. Please use the form below or email klantenservice@mrsnoep.nl
Of course, you can also call! We are reachable by phone at +31 229 781 010

As for ingredients, sweets often contain glucose syrup, glucose-fructose syrup, and things like (malto)dextrin. These ingredients can come from wheat, but they do not have to. A manufacturer only needs to mention this when there is >20 mg/kg gluten present.

The glucose syrup is from corn and/or wheat, but below the standard.

Very occasionally it happens that the product is shown as in stock on the website, but the packing slip states 'out of stock'. This can be due to various reasons such as the expiry date has passed, the product was damaged during packing, or there was not enough stock available. In all cases, you will of course have your purchase amount refunded to your account.